Refund policy

Return/Refund Policy

  1. Please contact our customer service within 48 hours after you received your package via email at info@lavishlengths.com. (Product-related pictures/videos can help you speed up the return process.)
  2. Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to. 
  3. Please return the package to the address we have provided. And please email us the return tracking number. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 7 working days after we received the package. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, NOT been washed, tampered, altered and the lace have NOT been cut. Human hair wigs are a hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. 

You’ll also need the receipt or proof of purchase. (Product-related pictures/videos can help you speed up the return process.)

To start a return, you can contact us at info@lavishlengths.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@lavishlengths.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as final sale products, custom products (i.e. special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time depending on your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lavishlengths.com.